Oral Presentation: American Speech Language Hearing Association Conference – 2025
SLPs on the Line: Engaging Patients in Cognitive Rehabilitation via Telephone: Moneta Health has developed a telephone-based telepractice model to deliver cognitive rehabilitation therapy (CR) to older adults with cognitive impairment. This model was designed to address common barriers to accessing quality care through traditional in-clinic and telehealth services. With Moneta, patients receive telephone sessions delivered by speech-language pathologists (SLPs), and sessions delivered by an AI-powered automated agent. These automated sessions contain personalized, interactive cognitive activities designed and selected by an SLP. An analysis of over 100 patients who completed the program shows high engagement, compliance and satisfaction, supporting the use of digital and audio-only delivery to promote a positive patient experience. In this paper, we provide an overview of the patient experience with Moneta, and review engagement and satisfaction metrics. Source: https://plan.core-apps.com/asha2025/event/28734884ce4484665e296583a03904a0
