This is part of the monthly MassAITC webinar series.
Abstract: Hype around the potential of generative AI tools to transform healthcare is at an all time high, but their design and utility is often not user or patient-centered. This is particularly true for generalized large language models that have limited UI/UX features, may hallucinate or give incorrect medical/healthcare advice, or may lack conversational clarity and specificity. In fact, these tools are rarely designed in partnership with the end-user or patients they intend to serve. As part of a2 Collective Pilot award in partnership with MassAITC, S-3 Research and California State Fullerton have been developing “TRIALCHAT”, a multiagentic AI tool with the goal of navigating older adults and their caregivers to resources related to Alzheimer’s Disease and clinical research participation opportunities. Lessons learned from a technology design and development process that involved rapid prototyping, co-design sessions with older adults and caregivers, technology iteration, and initial user feasibility testing will be discussed, along with overall observations about what patients expect when interacting with agentic AI tools for healthcare information. The talk will also discuss the transition from pilot development of the tool to a phase I SBIR that will focus on commercial development.